Grand Canyon Teddy Bear Company
Customer Policies
Our customers are the foundation of our business.
Grand Canyon Teddy Bear Company is committed to exceptional customer
service. If you are not sure which gift to choose or have any
questions about our products, please call us at
928-774-7629 (Monday
- Friday 9-5 MST) or
email us anytime. Like our bears, and even the Grand Canyon
itself, our relationships are lasting. We welcome our new
customers as new friends and guarantee complete satisfaction.
Return and Refund Policies
If for any reason you are not satisfied with one
of our bears, we will cheerfully accept its return (at your expense)
within ten days of receipt to
Grand Canyon Teddy Bear Company
1911 East Rainier Loop
Flagstaff, AZ 86004
Please include your name and address
as well as the reason why you are unhappy with the bear. Upon
our receipt of the bear, we will credit your credit card for the
cost of the bear. Sorry, shipping in both directions is not
refundable.
The first bear in our "Bear of the
Month" series may be returned if you are not happy with it and the
remaining bears in the series will be cancelled. After the
first month's shipment has been fulfilled, you must contact us prior
to returning any of the remaining bears in the series. If the
series is cancelled prior to completion, the credit will be
calculated as if you were ordering individual bears.
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