Grand Canyon Teddy Bear Company
Customer Policies

Our customers are the foundation of our business.  Grand Canyon Teddy Bear Company is committed to exceptional customer service.  If you are not sure which gift to choose or have any questions about our products, please call us at
928-774-7629 (Monday - Friday 9-5 MST) or email us anytime. Like our bears, and even the Grand Canyon itself, our relationships are lasting.  We welcome our new customers as new friends and guarantee complete satisfaction.

Return and Refund Policies

If for any reason you are not satisfied with one of our bears, we will cheerfully accept its return (at your expense) within ten days of receipt to

Grand Canyon Teddy Bear Company
1911 East Rainier Loop
Flagstaff, AZ 86004

Please include your name and address as well as the reason why you are unhappy with the bear.  Upon our receipt of the bear, we will credit your credit card for the cost of the bear.  Sorry, shipping in both directions is not refundable.

The first bear in our "Bear of the Month" series may be returned if you are not happy with it and the remaining bears in the series will be cancelled.  After the first month's shipment has been fulfilled, you must contact us prior to returning any of the remaining bears in the series.  If the series is cancelled prior to completion, the credit will be calculated as if you were ordering individual bears.